FAQ

Shipping & Delivery

When will my order ship?

Orders typically ship within 2–3 business days. During peak holiday periods, please allow up to 3-4 business days.

Do you offer tracking?

Yes! You’ll receive a tracking link as soon as your order ships.

Where do you ship?

We currently ship to all U.S. states.

How long does shipping take?

Standard shipping arrives in 3–6 business days. Expedited shipping is available at checkout.

Need help with your shipment?

Email us at 25thandnoel@gmail.com — we’re happy to help.

Returns & Exchanges

What is your return policy?

Returns are accepted within 14 days of delivery. Items must be unused, in original packaging, and in new condition.

Do you offer exchanges?

Yes! Just email us to begin the exchange process. 25thandnoel@gmail.com.

How are refunds processed?

Returns are refunded to your original payment method once we’ve received and inspected the item. Shipping fees are non-refundable.

How do I start a return?

Email us at 25thandnoel@gmail.com with your order number and reason for return.

Privacy & Data

Do you share my information?

No. We never sell or share your information with third parties.

Why do you collect my data?

We collect your info only to process orders, personalize your experience, and share holiday updates if you opt in.

Can I opt out of emails?

Yes — every email includes an unsubscribe link, or just email us at 25thandnoel@gmail.com.

Terms & Conditions

What do I agree to by using your site?

By using 25thandnoel.com, you agree to our policies regarding shipping, returns, privacy, and general terms.

Do product prices ever change?

Yes. Pricing and product availability are subject to change without notice.

Who owns the designs and content on your site?

All images, illustrations, and text are the property of 25th and Noel and may not be used without permission.