Refund policy

25th and Noel Return & Exchange Policy

We hope you love everything you order from 25th and Noel. If something is not quite right, our team is happy to help.

Return Eligibility

Eligible items may be returned within 14 days of the date your order is marked as delivered.

To qualify for a return, items must be:

  • New, unused, and in their original condition

  • Returned in the original packaging, including any tags, boxes, protective wrapping, or accessories

  • Free from signs of use, wear, alteration, or damage

25th and Noel reserves the right to decline any return that does not meet these requirements.

How to Start a Return

To request a return, email shop@25thandnoel.com and include:

  • Your full name

  • Your order number

  • The item or items you would like to return

  • A brief reason for the return

Please do not send an item back before receiving return instructions from our team. We will respond within two business days with the next steps and return shipping information.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds will be issued to the original form of payment.

Please note:

  • Original shipping charges are non-refundable.

  • Return shipping costs may be deducted from the refund when applicable.

  • Depending on your bank or card issuer, refunds may take an additional 5 to 7 business days to appear on your statement after they are processed.

Exchanges

To request an exchange, email shop@25thandnoel.com with your order number, the item you are returning, and the item you would like to receive instead.

Exchanges are subject to product availability. When possible, we will reserve the requested replacement item while your original item is being returned.

Once the returned item is received, inspected, and approved, the replacement item will be shipped at no additional standard shipping cost.

If the requested replacement is unavailable, we will contact you to discuss an alternative item or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service and keeping your return receipt until your return has been fully processed. 25th and Noel is not responsible for return packages that are lost, delayed, or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item arrives damaged or defective, or you receive an incorrect item, contact us within three days of delivery at shop@25thandnoel.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item, packaging, damage, or error

Our team will review the information and work to resolve the issue as quickly as possible.

Final Sale and Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked Final Sale at the time of purchase

  • Personalized, customized, or made-to-order items

  • Gift cards

  • Items returned outside the stated return window

  • Items that show signs of use, wear, damage, or alteration

Holiday Season Processing

Because of increased order volume during the holiday season, returns and exchanges may take slightly longer to receive, inspect, and process.

We appreciate your patience while our team carefully handles each request.

Questions?

For questions about a return, exchange, damaged item, or order, please contact us at shop@25thandnoel.com.