Refund policy

25th and Noel Return & Exchange Policy

We want you to love your holiday finds from 25th and Noel. If something isn’t quite right, we’re here to help.

Eligibility for Returns

Returns are accepted within 14 days of your order being marked as delivered.
Items must be:
- In new, unused condition
- Returned in the original packaging (including tags, boxes, or wrapping if applicable)
- Free of signs of use, wear, or damage

We reserve the right to deny returns that don’t meet these conditions.

How to Start a Return

To initiate a return, please email us at 25thandnoel@gmail.com with the following details:

Your full name
Your order number
The item(s) you wish to return
A brief explanation for the return

We’ll respond within 2 business days with next steps and return shipping instructions.

Refunds

Refunds will be issued to your original form of payment once your return is received and inspected.
You will receive an email confirmation once your refund has been processed.
Original shipping costs are non-refundable.
Please allow 5–7 business days for the refund to appear on your statement, depending on your bank or card issuer.

Exchanges

Need a different item? No problem.

To begin an exchange, email us at 25thandnoel@gmail.com and let us know what you’d like to swap your item for.
If the replacement item is in stock, we’ll hold it for you while your original item is in transit.
Once your return is received and approved, we’ll ship the new item at no additional cost.

Return Shipping Costs

Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service and keeping proof of return postage.
We are not responsible for return packages lost in transit.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please email us within 3 days of delivery at 25thandnoel@gmail.com with:

Photos of the damage or error
Your order number
A description of the issue

We’ll make it right as quickly as possible.

Final Sale & Non-Returnable Items

The following items are not eligible for return or exchange:

Items marked as “Final Sale” at time of purchase
Personalized or custom-made items
Gift cards

Holiday Season Notice

Due to high order volume during the holiday season, return and exchange processing may take slightly longer than usual. We appreciate your patience and understanding.